Privacy Policy

Last updated: March 29, 2026

1. Introduction

Mortgage Dubai ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mortgage brokerage services or visit our website.

2. Information We Collect

We may collect the following personal information:

• Full name, email address, and phone number
• Emirates ID, passport details, and visa information
• Employment and salary details
• Bank statements and financial records
• Property details and purchase information
• Communication preferences and callback requests

3. How We Use Your Information

We use your personal information to:

• Assess your mortgage eligibility and match you with suitable lenders
• Submit mortgage applications to banks on your behalf
• Communicate with you regarding your application status
• Provide personalized mortgage advice and consultation
• Comply with UAE regulatory and legal requirements

4. Information Sharing

We share your personal information only with:

• Licensed banks and financial institutions in the UAE for the purpose of processing your mortgage application
• Regulatory authorities when required by law
• Professional advisors (legal, accounting) as necessary for our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted during transmission and stored securely.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by UAE law. Once your data is no longer needed, it will be securely deleted.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.